Politique d'expédition

SHIPPING POLICY

Flat-Rate Shipping Fees:

  • Ontario & Quebec: $20

  • BC, Alberta, Manitoba, Saskatchewan, New Brunswick, Nova Scotia, Newfoundland & Labrador, PEI, Yukon, NWT, Nunavut : $25

  • USA: $20

  • Free Shipping on orders of $150+ in Canada & the United States.

Orders are shipped via Purolator or Canada Post as soon as possible usually within 48 hours. Shipping, handling, and HST/GST/QST for your area apply. Most orders arrive within one week, but due to unforeseen circumstances, backorders, or shipping delays, please allow up to 3 weeks.

  • Orders are not shipped on Saturdays, Sundays, Mondays, or holidays.

IN-STORE PICKUP IN SHAWVILLE

  • Available at checkout if you live in or are visiting Shawville.

  • You will receive a notification via email or text when your order is ready to pick up

  • Pick up is available during store regular hours only.

TAXES & DUTIES

  • Your order may be subject to import duties, fees and taxes upon reaching customs in your country.

  • These fees are the customer’s responsibility.

  • Customs agents have the right to release, deny, or delay the delivery of your package.

Handling and shipping fees are not refundable.

ADDITIONAL SHIPPING INFORMATION

If a package does not reach its destination and is sent back to us, the customer will be held responsible for any return and original shipping charges. To prevent this from happening please look out for any delivery attempt notifications and use your tracking number via the couriers website. All tracking numbers are sent via email when your order is shipped.

Jolie Folie is not responsible for lost or stolen packages. If your package shows "delivered" and you have not received it, please reach out to info@joliefolie.ca to file a claim with our couriers.

DAMAGED ITEM

If an item is received damaged but wasn't sold as 'damaged' beforehand, please contact us immediately to report the issue via info@joliefolie.ca Your damage return will be submitted to our returns team to review. Once it has been approved, you will receive a Canada Post returns label to send your item back to us. You will not be charged the $15 handling fee for returned damage items. We have to right to dispute any damaged claim. If you have any further questions, email us.