Shipping policy

Please note that shipping to the UNITED STATES has been put on hold until further notice. We will update as soon as we can ship to the USA again. 

Shipping Policy

 

Canada Shipping Rates

Region

Orders under $75

Orders $75–$149

Orders $150+

Ontario, Quebec, Nova Scotia, New Brunswick, PEI, Manitoba, Saskatchewan, Alberta, BC

$20

$15

Free

Newfoundland & Labrador, Nunavut, Northwest Territories, Yukon

$30

$20

$20

  • Free shipping applies on Canadian orders of $150 or more, except in select remote regions
  • Orders ship via Canada Post, Purolator, or UPS with tracking
  • Typically ship same day during regular business hours orders placed on Sunday & Monday will ship on Tuesday.
  • Estimated delivery: most within 1 week, remote areas up to 3 weeks
  • Orders not shipped on Sundays, Mondays, or holidays
  • During promotions, free shipping may be paused

United States Shipping

  • Currently on hold until further notice

In-Store Pickup (Shawville)

  • Available at checkout
  • Notification by email or text when ready
  • Typically ready same day during regular business hours. Orders placed on Sunday and Monday will be able to be picked up on Tuesday.
  • Pickup during regular store hours only
  • Pickups are not available during holidays.

Lost or Stolen Packages

  • Jolie Folie is not responsible for lost or stolen packages
  • Carrier insurance maximum is $100; any amount above is the customer’s responsibility
  • Customers must contact the carrier to file claims; all claims are at the carrier’s discretion

 

International Taxes & Duties

  • International orders may be subject to customs fees, duties, or taxes
  • Customers are responsible for all fees upon delivery
  • Free shipping promotions do not cover duties or customs

 


 

Legal & Updates

  • Jolie Folie reserves the right to update policies at any time
  • By placing an order, customers agree to our terms and conditions